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First Place in Call Center Sales Rankings for FY2014

First Place in Call Center Sales Rankings for FY2014

transcosmos ranked first place in sales within the “22nd Call Center Sales Survey” conducted by Direct Marketing News & Data, maintaining its lead from the pervious year’s survey.

Also, according to the research, out of all call center firms which consign call center tasks, the total sales for the top 30 companies was 851.3 billion yen with a 6.1% increase in real growth rate, which is an indicator that the call center market is expanding rapidly.

*Estimated value of Direct Marketing News & Data

2014FY
Ranking
(Reference)
2013FY
Ranking
Company Name Sales (1 million yen) Compared to prev. yr (%)
1 1 transcosmos 199,178 6.8
2 2 NTT MARKETING ACT 127,928 15.9
3 3 BELLSYSTEM24 Holdings 112,071 4.2
4 4 Relia
(Formerly MOSHI MOSHI HOTLINE)
74,235 ▲6.3
5 5 KDDI Evolva 62,436 ▲0.8
6 6 NTT Solco 50,900 -
7 7 TMJ * 32,700 22.0
8 8 SCSK ServiceWare
(Formerly CSK ServiceWare)
28,884 1.1
9 9 Hitachi Systems 26,800 19.0
10 10 Prestige International 24,236 9.1

This chart was created in-house with information from the article,
“Direct Marketing News & Data 2015 November 5, 12 Combined Issue”

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